This agreement and these terms and conditions are strictly governed by Dutch law.
Customers from the Netherlands can make their online payment through iDEAL. Customers outside the Netherlands can make their payment through PayPal or Sofort Banking.
On the website the payment is in euro's. All prices displayed on the website are include* 21% Value Added Tax (VAT) and exclude shipping costs. The shipping costs are added to the order when the product is placed in the shopping bag. Shipping costs may differ from country to country. Please find more information about delivery charges for each country in the section DELIVERY + SHIPPING.
* All prices given in the online shop for European Union (EU) customers are include Dutch VAT (21%). For Non-European Union (EU) customers the prices in the online shop are exclude Dutch VAT (21%)
All prices given in the online shop for European Union (EU) customers are include Dutch VAT (21%). For Non-European Union (EU) customers the prices in the online shop are exclude Dutch VAT (21%). As European Union (EU) customer you can contact the local customs office for the options to refund VAT. If you have any further questions please send an e-mail to info(@)deniseroobol.com.
ONLINE SHOPPING INFO
Please note that we only sell items that we have in stock. Products may sell out during the shopping session and stock availability will be updated once you reach the checkout.
You can always view, change or delete items in your shopping bag before you proceed to the checkout.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.
RETURNS & EXCHANGES
You have 14 calendar days to return or exchange your product for a different item or colour, after the product is received. Items on sale can not be returned or exchanged. In case of a return we will give you a full refund of the product price (exclusive the shipping cost) within 30 days by banktransfer, after we have received your bank information. In case of exchanges we will give you a refund of the difference within 30 days by banktransfer, after we have received your bank information. In case the purchaser wants to return or exchange the product, the purchaser will be responsible for the shipping cost to return the product.
All the items you want to return or exchange need to have their DENISE ROOBOL tags and original packaging. Faulty items can also be returned after agreement by e-mail about the wrongness of your product. All the non-faulty products, which are not suitable for resale caused by use or damage, will not be accepted and will be send back to you.
In case you want to return or exchange your product, you can send it to the address below:
3194 DA Rotterdam
Please ensure that you send the return with a tracking number. DENISE ROOBOL cannot be held responsible for lost returns during transport.
Goods are faulty if they received damaged or where a manufacturing fault occurs within 2 months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If there is a manufacturing fault or damaged received product, please contact us by e-mail and add a picture, if possible, of the manufacturing defect or damage to your new product. After confirming that there is a manufacturing defect or damage to your new product, you are entitled to return your product and a new product will be send to you afterwards.
We only use your personal information for processing and delivering your order correctly and for keeping you up-to-date about your order. Your personal information will not be shared with any third parties.
ONLINE CUSTOMER SERVICE
If you have any questions, complaints or any concern regarding your online purchase or the website you can call or e-mail us. We will answer your questions from 10.00 till 17.00 on Monday till Friday.
+31 646 21 33 07
OWNERSHIP OF RIGHTS
Any use of this website (www.deniseroobol.com) or its contents, including copying, storing it in whole or part, other than for your own personal, non-commercial use is forbidden without our permission.
Name: DENISE ROOBOL
Office address: Mandenmakerstraat 31a, 3194 DA in Rotterdam
Phone: +31 646 21 33 07
Accessibility: Monday till Friday from 11.00 till 17.00
VAT-identificationnumber: NL 205497834 B01
DELIVERY + SHIPPING
All orders are send on regular working days. Delivery times may take a little longer during public holidays. Below you can check the delivery times and the delivery cost per country. All prices below are included 21% VAT, except the non-EU countries.
The delivery times below can be used as a guide only and start from the date of dispatch. DENISE ROOBOL is not responsible for any delays caused by destination customs clearance processes.
- free shipping above 75 euro
- shipping cost 3.99 euro
- delivery 1-3 days
shipping cost 6.99 euro and free shipping when order is above 150 euro for next countries:
belgium _________________1- 3 days
germany _________________2- 4 days
shipping cost 8.99 euro and free shipping when order is above 150 euro for next countries:
jersey __________________6- 7 days
gibraltar _______________4- 6 days
united kingdom __________2- 5 days
guernsey ________________6- 7 days
isle of man _____________4-10 days
shipping cost 9.99 euro and free shipping when order is above 150 euro for next countries:
austria _________________2- 5 days
denmark _________________2- 4 days
france __________________2- 4 days
italy ___________________3- 5 days
luxembourg ______________1- 3 days
spain ___________________3- 5 days
switzerland _____________2- 4 days
shipping cost 24.99 euro and free shipping when order is above 150 euro for next countries:
bosnia herzegovina ______7- 9 days
bulgaria ________________4- 7 days
croatia _________________7- 9 days
cyprus __________________5- 7 days
czech republic __________3- 5 days
estonia__________________4- 6 days
finland__________________3- 5 days
greece___________________5- 7 days
hungary__________________3- 5 days
ireland__________________2- 5 days
latvia___________________4- 6 days
lithuania________________4- 6 days
malta ___________________5- 7 days
norway __________________3- 5 days
poland___________________3- 6 days
portugal_________________4- 6 days
serbia___________________7- 9 days
slovakia_________________3- 5 days
slovenia_________________4- 6 days
sweden __________________2- 4 days
shipping cost 34.99 euro and free shipping when order is above 150 euro for next countries:
argentina _________________5-10 days
australia _________________6- 8 days
bahrain ___________________8-10 days
belarus __________________10-12 days
brazil ____________________6- 9 days
brunei ____________________8-15 days
canada ____________________5- 6 days
china _____________________8-15 days
ecuador ___________________6-10 days
egypt _____________________7- 8 days
georgia __________________10-12 days
hong kong sar china________5- 7 days
iceland ___________________4- 5 days
india _____________________6-10 days
indonesia _________________6- 9 days
israel ____________________4- 5 days
japan _____________________4- 5 days
jordan ____________________8-10 days
kazakhstan _______________10-12 days
kuweit ____________________8-10 days
laos ______________________8-15 days
lebanon ___________________8-10 days
macau sar china ___________8-15 days
malasysia _________________8-15 days
malta _____________________5- 7 days
mexico ____________________5-12 days
monaco ____________________2- 3 days
myanmar (burma) ___________8-15 days
new zealand _______________6- 8 days
nigeria ___________________9-15 days
other country _____________5-16 days
peru ______________________6-10 days
philippines _______________8-15 days
qatar _____________________8-10 days
russia ____________________8-10 days
saudi arabia ______________8-10 days
singapore _________________4- 6 days
south africa ______________8-10 days
south korea _______________8-15 days
taiwan ____________________6- 9 days
thailand __________________6- 9 days
us minor outlying islands _5-16 days
us virgen islands _________5-12 days
ukraine __________________10-12 days
united arab emirates ______8-10 days
united states _____________4- 7 days
uruguay ___________________6-10 days
vietnam ___________________8-15 days
These delivery times can be used as a guide only and start from the date of dispatch. DENISE ROOBOL is not responsible for any delays caused by destination customs clearance processes.