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Terms & Conditions

GENERAL

This agreement and these terms and conditions are strictly governed by Dutch law.

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PAYMENT METHODS

Customers from the Netherlands can make their online payment through iDEAL. Customers outside the Netherlands can make their payment through PayPal or Sofort Banking.

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PRICING

On the website the payment is in euro's. All prices displayed on the website are include* 21% Value Added Tax (VAT) and exclude shipping costs. The shipping costs are added to the order when the product is placed in the shopping bag. Shipping costs may differ from country to country. Please find more information about delivery charges for each country in the section DELIVERY + SHIPPING.

* All prices given in the online shop for European Union (EU) customers are include Dutch VAT (21%). For Non-European Union (EU) customers the prices in the online shop are exclude Dutch VAT (21%)

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VAT

All prices given in the online shop for European Union (EU) customers are include Dutch VAT (21%). For Non-European Union (EU) customers the prices in the online shop are exclude Dutch VAT (21%). As European Union (EU) customer you can contact the local customs office for the options to refund VAT. If you have any further questions please send an e-mail to info(@)deniseroobol.com.

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ONLINE SHOPPING INFO

Please note that we only sell items that we have in stock. Products may sell out during the shopping session and stock availability will be updated once you reach the checkout.

You can always view, change or delete items in your shopping bag before you proceed to the checkout.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.

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RETURNS & EXCHANGES

You have 14 calendar days to return or exchange your product for a different item or colour, after the product is received. Items on sale can not be returned or exchanged. In case of a return we will give you a full refund of the product price (exclusive the shipping cost) within 30 days by banktransfer, after we have received your bank information. In case of exchanges we will give you a refund of the difference within 30 days by banktransfer, after we have received your bank information. In case the purchaser wants to return or exchange the product, the purchaser will be responsible for the shipping cost to return the product.

All the items you want to return or exchange need to have their DENISE ROOBOL tags and original packaging. Faulty items can also be returned after agreement by e-mail about the wrongness of your product. All the non-faulty products, which are not suitable for resale caused by use or damage, will not be accepted and will be send back to you.

In case you want to return or exchange your product, you can send it to the address below:

DENISE ROOBOL

Mandenmakerstraat 31a

3194 DA Rotterdam

The Netherlands

Please ensure that you send the return with a tracking number. DENISE ROOBOL cannot be held responsible for lost returns during transport.

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WARRANTY

Goods are faulty if they received damaged or where a manufacturing fault occurs within 2 months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If there is a manufacturing fault or damaged received product, please contact us by e-mail and add a picture, if possible, of the manufacturing defect or damage to your new product. After confirming that there is a manufacturing defect or damage to your new product, you are entitled to return your product and a new product will be send to you afterwards.

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PRIVACY

We only use your personal information for processing and delivering your order correctly and for keeping you up-to-date about your order. Your personal information will not be shared with any third parties.

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ONLINE CUSTOMER SERVICE

If you have any questions, complaints or any concern regarding your online purchase or the website you can call or e-mail us. We will answer your questions from 10.00 till 17.00 on Monday till Friday.

E-MAIL

info(@)deniseroobol.com

PHONE

+31 646 21 33 07

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OWNERSHIP OF RIGHTS

Any use of this website (www.deniseroobol.com) or its contents, including copying, storing it in whole or part, other than for your own personal, non-commercial use is forbidden without our permission.

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COMPANY INFORMATION

Name: DENISE ROOBOL

Office address: Mandenmakerstraat 31a, 3194 DA in Rotterdam

Phone: +31 646 21 33 07

Accessibility: Monday till Friday from 11.00 till 17.00

E-mail: info(@)deniseroobol.com

CC: 65454871

VAT-identificationnumber: NL 205497834 B01

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DELIVERY + SHIPPING

All orders are send on regular working days. Delivery times may take a little longer during public holidays. Below you can check the delivery times and the delivery cost per country. All prices below are included 21% VAT, except the non-EU countries.

The delivery times below can be used as a guide only and start from the date of dispatch. DENISE ROOBOL is not responsible for any delays caused by destination customs clearance processes.

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netherlands

- free shipping above 75 euro

- shipping cost 3.99 euro

- delivery 1-3 days

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europe

shipping cost 6.99 euro and free shipping when order is above 150 euro for next countries:

belgium _________________1- 3 days

germany _________________2- 4 days

shipping cost 8.99 euro and free shipping when order is above 150 euro for next countries:

jersey __________________6- 7 days

gibraltar _______________4- 6 days

united kingdom __________2- 5 days

guernsey ________________6- 7 days

isle of man _____________4-10 days

shipping cost 9.99 euro and free shipping when order is above 150 euro for next countries:

austria _________________2- 5 days

denmark _________________2- 4 days

france __________________2- 4 days

italy ___________________3- 5 days

luxembourg ______________1- 3 days

spain ___________________3- 5 days

switzerland _____________2- 4 days

shipping cost 24.99 euro and free shipping when order is above 150 euro for next countries:

bosnia herzegovina ______7- 9 days

bulgaria ________________4- 7 days

croatia _________________7- 9 days

cyprus __________________5- 7 days

czech republic __________3- 5 days

estonia__________________4- 6 days

finland__________________3- 5 days

greece___________________5- 7 days

hungary__________________3- 5 days

ireland__________________2- 5 days

latvia___________________4- 6 days

lithuania________________4- 6 days

malta ___________________5- 7 days

norway __________________3- 5 days

poland___________________3- 6 days

portugal_________________4- 6 days

serbia___________________7- 9 days

slovakia_________________3- 5 days

slovenia_________________4- 6 days

sweden __________________2- 4 days

turkey___________________8-10 days

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international

shipping cost 34.99 euro and free shipping when order is above 150 euro for next countries:

argentina _________________5-10 days

australia _________________6- 8 days

bahrain ___________________8-10 days

belarus __________________10-12 days

brazil ____________________6- 9 days

brunei ____________________8-15 days

cambodi___________________10-12 days

canada ____________________5- 6 days

china _____________________8-15 days

ecuador ___________________6-10 days

egypt _____________________7- 8 days

georgia __________________10-12 days

hong kong sar china________5- 7 days

iceland ___________________4- 5 days

india _____________________6-10 days

indonesia _________________6- 9 days

israel ____________________4- 5 days

japan _____________________4- 5 days

jordan ____________________8-10 days

kazakhstan _______________10-12 days

kuweit ____________________8-10 days

laos ______________________8-15 days

lebanon ___________________8-10 days

macau sar china ___________8-15 days

malasysia _________________8-15 days

malta _____________________5- 7 days

mexico ____________________5-12 days

monaco ____________________2- 3 days

myanmar (burma) ___________8-15 days

new zealand _______________6- 8 days

nigeria ___________________9-15 days

other country _____________5-16 days

peru ______________________6-10 days

philippines _______________8-15 days

qatar _____________________8-10 days

russia ____________________8-10 days

saudi arabia ______________8-10 days

singapore _________________4- 6 days

south africa ______________8-10 days

south korea _______________8-15 days

taiwan ____________________6- 9 days

thailand __________________6- 9 days

us minor outlying islands _5-16 days

us virgen islands _________5-12 days

ukraine __________________10-12 days

united arab emirates ______8-10 days

united states _____________4- 7 days

uruguay ___________________6-10 days

vietnam ___________________8-15 days

These delivery times can be used as a guide only and start from the date of dispatch. DENISE ROOBOL is not responsible for any delays caused by destination customs clearance processes.

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