Terugbetalingsbeleid


RETURNS 
Is your item not precisely the item you are looking for?
If you want to return* your order: click here
  • You can return your item(s) within 14 days to the DR warehouse. 
  • Items with sale can be returned for a giftcard or be exchanged. 
  • In the case of a return we will give you a full refund of the product price within 14 days. 
  • In case you want to return the product, you will be responsible for the shipping cost to return the product. You can use the return-link below to return your product, we deduct the return costs from your total order value. See below the returns costs per country.
*Please note: if you ordered from a non-EU country, you can't use the link above, please send your parcel to the address below:
DENISE ROOBOL
Mandenmakerstraat 31c
3194 DA Rotterdam
The Netherlands
 
EXCHANGES
Do you want to exchange your item for another color or model?
If you want to exchange* your order: click here
  • You can exchange your item(s) within 14 days. In case the product you are going to exchange is higher in price than the new product, we will give you a refund of the difference within 14 days.
  • In case you want to exchange the product:
    - for exchanges within the EU DENISE ROOBOL is responsible for the return cost
    - for exchanges outside the EU the purchaser is responsible for the shipping cost 
*Please note: if you ordered from a non-EU country, you can't use the link above, please send your parcel to the address below:
DENISE ROOBOL
Mandenmakerstraat 31c
3194 DA Rotterdam
The Netherlands
 
All the items you want to return or exchange need to have their DENISE ROOBOL tags and original packaging. Faulty items can also be returned after agreement by email about the wrongness of your product. All the non-faulty products which are not suitable for resale caused by use or damage will not be accepted and will be send back to you.
 
     COUNTRY               SHIPPING COST         SHIPPING TIME

The Netherlands             €5.99                           1-3 days
Belgium                           €6.75                           1-3 days
Germany                         €6.75                            2-4 days
France                            €10.55                          2-4 days
Austria                            €15.75                           2-5 days
Denmark                         €14.80                           2-5 days
Sweden                           €18.45                         2-5 days
Finland                            €22.45                          2-5 days 
Estonia                           €18.49                          2-5 days 
Lithuania                         €20.75                         2-5 days 
Latvia                              €13.49                         2-5 days
Ireland                             €21.85                         2-5 days
Italy                                 €12.99                         2-5 days
Spain                               €12.99                         2-5 days
Luxemburg                     €9.65                           2-5 days
Greece                            €27.65                        2-5 days
Hungary                          €15.55                         2-5 days
Poland                             €15.55                        2-5 days
Portugal                          €19.15                          2-5 days
Slovakia                          €17.65                          2-5 days
Slovenia                          €23.65                          2-5 days
Bulgaria                           €29.10                        2-5 days
Croatia                            €27.65                          2-5 days
Czech Republic             €15.55                           2-5 days
Malta                               €29.10                          2-5 days
Romenia                         €29.10                           2-5 days