You have 14 days to return or exchange your product for a different item or color, after the product is received. Items with sale can be returned for a giftcard or be exchanged. In the case of a return we will give you a full refund of the product price (exclusive the shipping cost) within 30 days by banktransfer (after we have received your bank information). In case of exchanges we will give you a refund of the difference within 30 days by banktransfer (after we have received your bank information). In case the purchaser want to return the product, the purchaser will be responsible for the shipping cost to return the product. In case the purchaser want to exchange the product:
- for exchanges within the EU DENISE ROOBOL is responsible for the shipping cost
- for exchanges outside the EU the purchaser is responsible for the shipping cost
All the items you want to return or exchange need to have their DENISE ROOBOL tags and original packaging. Faulty items can also be returned after agreement by email about the wrongness of your product. All the non-faulty products which are not suitable for resale caused by use or damage will not be accepted and will be send back to you.
In case you want to return or exchange your product, you can send it to the address below:
3194 DA Rotterdam