Algemene voorwaarden

www.deniseroobol.com or its contents, including copying, storing it in whole or part, other than for your own personal, non-commercial use is forbidden without our permission.

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DELIVERY + SHIPPING

All orders are send on regular working days. Delivery times may take a little longer during public holidays. Here you can check the delivery times and the delivery cost per country. All prices are included 21% VAT, except the non-EU countries.

The delivery times below can be used as a guide only and start from the date of dispatch. DENISE ROOBOL is not responsible for any delays caused by destination customs clearance processes.

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GENERAL

This agreement and these terms and conditions are strictly governed by Dutch law.

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PAYMENT METHODS

Online payments can be made through iDeal, Apple Pay, Bancontact, G Pay, Mastercard, American Express, Maestro, Paypal, Shop Pay and Visa.

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PRICING

On the website the payment is in euro's. All prices displayed on the website are include* 21% Value Added Tax (VAT) and exclude shipping costs. The shipping costs are added to the order when the product is placed in the shopping bag.

Shipping costs may differ from country to country. Please find more information about delivery charges for each country in the section DELIVERY + SHIPPING.

* All prices given in the online shop for European Union (EU) customers are include Dutch VAT (21%). For Non-European Union (EU) customers the prices in the online shop are exclude Dutch VAT (21%)

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VAT

All prices given in the online shop for European Union (EU) customers are include Dutch VAT (21%). For Non-European Union (EU) customers the prices in the online shop are exclude Dutch VAT (21%).As European Union (EU) customer you can contact the local customs office for the options to refund VAT.

If you have any further questions please send an e-mail to info(@)deniseroobol.com.

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ONLINE SHOPPING INFO

Please note that we only sell items that we have in stock. Products may sell out during the shopping session and stock availability will be updated once you reach the checkout. You can always view, change or delete items in your shopping bag before you proceed to the checkout.

We have made every effort to display as accurately as possible the colors of our products that appear on the website. If there are color differences between the colors shown on the website on your computer and the actual colors of the garments, this may be due to the colour reproduction on your computer.

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RETURNS 

Is your item not precisely the item you are looking for?
If you want to return* your order: click here
  • You can return your item(s) within 14 days to the DR warehouse. 
  • Items with sale can be returned for a giftcard or be exchanged. 
  • In the case of a return we will give you a full refund of the product price within 14 days. 
  • In case you want to return the product, you will be responsible for the shipping cost to return the product. You can use the return-link below to return your product, we deduct the return costs from your total order value. See below the returns costs per country.
*Please note: if you ordered from a non-EU country, you can't use the link above, please send your parcel to the address below:
DENISE ROOBOL
Mandenmakerstraat 31c
3194 DA Rotterdam
The Netherlands
 

EXCHANGES

Do you want to exchange your item for another color or model?
If you want to exchange* your order: click here
  • You can exchange your item(s) within 14 days. In case the product you are going to exchange is higher in price than the new product, we will give you a refund of the difference within 14 days.
  • In case you want to exchange the product:
    - for exchanges within the EU DENISE ROOBOL is responsible for the return cost
    for exchanges outside the EU the purchaser is responsible for the shipping cost 
*Please note: if you ordered from a non-EU country, you can't use the link above, please send your parcel to the address below:
DENISE ROOBOL
Mandenmakerstraat 31c
3194 DA Rotterdam
The Netherlands
 
All the items you want to return or exchange need to have their DENISE ROOBOL tags and original packaging. Faulty items can also be returned after agreement by email about the wrongness of your product. All the non-faulty products which are not suitable for resale caused by use or damage will not be accepted and will be send back to you.
 
     COUNTRY               SHIPPING COST         SHIPPING TIME

The Netherlands             €5.99  
                         1-3 days
Belgium                           €6.75                           
1-3 days
Germany                         €6.75  
                          2-4 days
France                            €10.55                          2-4 days
Austria                            €15.75                           2-5 days
Denmark                         €14.80                           2-5 days
Sweden                           €18.45                         2-5 days
Finland                            €22.45                          2-5 days 
Estonia                           €18.49                          2-5 days 
Lithuania                         €20.75                         2-5 days 
Latvia                              €13.49                         2-5 days
Ireland                             €21.85                         2-5 days
Italy                                 €12.99                         2-5 days
Spain                               €12.99                         2-5 days
Luxemburg                     €9.65                           2-5 days
Greece                            €27.65                        2-5 days
Hungary                          €15.55                         2-5 days
Poland                             €15.55                        2-5 days
Portugal                          €19.15                          2-5 days
Slovakia                          €17.65                          2-5 days
Slovenia                          €23.65                          2-5 days
Bulgaria                           €29.10                        2-5 days
Croatia                            €27.65                          2-5 days
Czech Republic             €15.55                           2-5 days
Malta                               €29.10                          2-5 days
Romenia                         €29.10                           2-5 days

 

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WARRANTY

Goods are faulty if they received damaged or where a manufacturing fault occurs within 2 months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If there is a manufacturing fault or damaged received product, please contact us by e-mail and add a picture, if possible, of the manufacturing defect or damage to your new product.

After confirming that there is a manufacturing defect or damage to your new product, you are entitled to return your product and a new product will be send to you afterwards.

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PRIVACY

We only use your personal information for processing and delivering your order correctly and for keeping you up-to-date about your order. Your personal information will not be shared with any third parties. __________________________________________________

ONLINE CUSTOMER SERVICE

If you have any questions, complaints or any concern regarding your online purchase or the website you can call or e-mail us.

We will answer your questions from 10.00 till 17.00 on Monday till Friday:

E-MAIL contact(@)deniseroobol.com

PHONE +31 6 51 31 81 56

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OWNERSHIP OF RIGHTS

Any use of this website (www.deniseroobol.com) or its contents, including copying, storing it in whole or part, other than for your own personal, non-commercial use is forbidden without our permission. __________________________________________________

COMPANY INFORMATION

Name: DENISE ROOBOL
Office address: Mandenmakerstraat 31C, 3194 DA in Rotterdam
Phone: +31 6 51 31 81 56
Accessibility: Monday till Friday from 10.00 till 17.00
E-mail: info(@)deniseroobol.com
CC: 65454871
VAT-identificationnumber: NL 002232444 B75